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Boarding Agent

Job Requisition No.:  14987
Category:  Shore-Based

Reporting structure

Reports To:

Operations Supervisor

Direct Reportees:


Job Summary and Purpose

Represent principals and provide other services to masters and principals as may be required for cost efficient and timely turnaround of their vessels that call at Port of Qatar.


Key Accountabilities:

Liaise with Principals:
1.    Maintain healthy communication and reply to Principals/Masters query. 
2.    Manage day to day operations and keep Principals informed as appropriate. 

Ship Turnaround:
3.    Ensure cost efficient and timely turnaround of vessels by coordinating with all parties related to cargo operations, departures and vessels berthing. 
4.    Visit the ship at the time of arrival/departure and such other times as may be required 
5.    Arrange for inward and outward clearances of vessel by getting all arrival and departure formalities completed with customs and immigration. 
6.    Ensure that all supplies, crew change and other services as may be requested by Master are arranged in a timely manner.

Management of Funds:
7.    Ensure funds are received into agency account prior to berthing. Also analyze port/marine/agency charges and ensure Performa Disbursement Account is sent to the clients in a timely manner. 
8.    Disburse Final Distribution Account to principals on receipt of invoices and departure of vessels. 

9.    Ensure all documentation is prepared prior to arrival and at time of departure in a timely manner.
10.    Ensure that details of vessel arrival/departure and expenses incurred are updated in relevant systems.

Scheduling and Coordination between parties:
11.    Coordinate the arrival and launch times with the ship’s schedule, synchronizing vendor request, arrival dates and needs or directions from the pilot or captain.
12.    Ensure a berth for the incoming ship as well as arrange for the pilot and the tugs if necessary. 

Accountabilities - 2

Generic Accountabilities:

Quality, Health, Safety, & Environment (QHSE):
13.    Adhere to all relevant IMS policies, procedures, instructions and controls so that NAKILAT provides safe, world class, secure and environmentally responsible service to customers, the public and its own people.

Policies, Systems, Processes & Procedures:
14.    Follow all relevant departmental policies and procedures so that work is carried out in a controlled and consistent manner.

15.    Create an in/outboard personnel resource required on vessel for scheduled pick-ups or offloads.
16.    Manage unscheduled port calls arising as a result of an emergency, vessel break down, pollution incident or action of statutory authorities such as customs and immigration. 
17.    Perform such other tasks as may be requested by Principal and Master for timely arrival or sailing of vessel.  

Accountabilities - 3

Accountabilities - 4


Agency Administration - Practitioner
Agency Operations - Specialist
Collaboration & Team Work - Basic
Crew Logistics - Practitioner
Customer Centricity - Basic
Drive Vision - Basic
Empower & Nurture Talent - Basic
Interactive Communication - Basic
NAC Government Liaison - Beginner
Solution Oriented - Basic
SSHEQ Compliance - Beginner
Achievement Oriented - Basic

Key Result Areas

  • Manage day to day operations, keep Principals informed and maintain healthy two way communication with Principals/Masters
  • Ensure timely and cost efficient turnaround of ships by maintaining coordination among all stakeholders
  • Ensure that funds are received into agency account prior to berthing as well as ensure Performa Disbursement Account is sent to clients in a timely manner
  • Ensure that all documents are prepared prior to arrival and at time of departure in a timely manner

Interactions and Working Relations

Frequent interactions with:
•    Shipping Agency Government Liaison Department – for immigration, customs, security related matters as well as pre-arrival/entry/exit formalities and smooth execution of crew changes
•    Nakilat Head Office - HR / ER / SHEQ / IT / Immigration department 
•    Shipping Agency Finance section
Frequent interactions with external agencies:
•    Ports – for berthing schedule, pre-arrival formalities and approvals
•    Shippers/Consignees – for cargo readiness and documentation requirements
•    Master/Charterers/Vessel Owners – to ascertain their requirements and effect services
•    Suppliers – for provisions, fresh water, bunkers, surveys or repairs as may be required

Financial Authorities

Not Applicable

Qualifications, Experience and Job Skills

•    Diploma in Business Studies, Business Administration or in related discipline
•    Any course in shipping with be added advantage
•    Should hold valid Qatar driving license
•    2 to 5 years of experience in shipping agency operations
Job Specific Skills:
•    Good knowledge of safety, commercial and statutory requirements and regulations applicable to ports and vessels.
•    Good knowledge of Windows Software and Microsoft office suit. Knowledge of SAP application will be added advantage.
•    Fluency in English (speaking, writing, reading).  Arabic will be an advantage.

Boarding Agent

Department:  Nakilat Agency

Job Segment: ERP, SAP, QA, Quality Assurance, Technology, Quality